Shipping & Delivery
Shipping within Canada
Free shipping on orders of $100 or more. Any orders below $100 have a flat rate of
$8.99.
As soon as we ship your order you will be sent a confirmation email with your shipment information
including your
Canada Post tracking number or your
FedEx tracking number.
Your tracking number can be used to track your package until it reaches
its destination. Please note that letter sized packages (e.g., a single tee) may be shipped without
tracking numbers.
Canada Post provides a downloadable App that lets you track your Silver Icing shipment from your mobile
device. Search for the free Canada Post App in your mobile device's App store.
Shipping within the USA
Orders to the US should be placed through the US website. Please toggle to the US website by adjusting the country flag in the top right corner of the screen.
International Shipping
We currently do not offer shipping outside of the USA and Canada.
Secure Shopping
Secure Socket Layer (SSL) encryptions are used for every transaction so that your
shopping experience will be secure. The purpose of an SSL is to encrypt all communication between your
computer's web browser and our Silver Icing web servers. By ensuring that all data goes through a secure
connection, you can have the confidence in knowing your online shopping experience will be safe and
secure.
Between shopping you can also be confident that your personal information will remain secure, private
and tamper-proof. Silver Icing website payment system is Payment Card Industry (PCI) compliant.
PCI compliance offers a safe and stable environment for all customer payment information.
Shipping FAQS
What are your shipping rates?
Free for orders above $100 and $8.99 flat rate for all other orders.
When will my order be shipped? When will it arrive?
After completing your online purchase, you will receive an email showing when your
products have been shipped. The confirmation email will include all of your shipment information and
your shipment tracking number. Once shipped, shipments can take 1-7 business days to arrive.
How do I track my order?
All orders are shipped via Canada Post or FedEx. Once your order has been processed and shipped you will receive
an email containing your Tracking Number. Visit
www.canadapost.ca
to track Canada Post packages, or visit
www.fedex.com/tracking
to track FedEx packages.
Canada Post also provides a downloadable App that lets you track your Silver Icing shipment from your
mobile device. Search for the free Canada Post App in your mobile device App's store.
How do I know that my order has been shipped?
Once your order has been processed and shipped, you will receive an email confirming
that it has been mailed. This email will contain your Canada Post or FedEx Tracking Number (if applicable).
Very small packages will be shipped without tracking numbers.
What's the difference between "Order Date" and "Ship Date"?
Order Date is the date that your order was placed online for processing. Ship Date is
the date that your order was shipped via Canada Post or FedEx.
What about duties?
Customs import duties and destination dependent taxation will be the responsibility of
the customer and the receiver of the shipment. Please check with your nation's customs office for tax
and duty details if you are unsure.